Time is money. Don’t waste it
Installing Kenoxis Antivirus is easy. Simply download the installation file from our website and follow the on-screen instructions. Once installed, activate your license key to start protecting your device. Registering online You can register your product online by having a reliable internet connection or wi-fi availability. 1. Open Kenoxis antivirus. 2click the Register Now button located on the Kenoxis Dashboard.
3.Enter the 20-digit Product Key on the Registration Wizard and click Next.The Registration Information pop-ups. 4.. Enter necessary details in the Purchased Form and Register for text boxes, and then click Next. 5.Fill in your Name, Email Address, and Contact Number. Select your Country, State, and City. 6.Click Next to continue. 7.Click Next to continue to activate your product. To help find your lost Product license key, visit the website link:
www.kenoxisav.com and contact our administrator.
Also, you can write to us at support@kenoxisav.com, mentioning purchase details, and we will do a callback within 12 hours.
To help find your lost Product key, visit the website link:
www.kenoxisav.com and contact our administrator. For more information, check
How to retrieve your lost Product Key blog.
Also, you can write to us at support@kenoxisav.com, mentioning purchase details, and we will do a callback within 12 hours. Don’t panic. Make a call to our helpline number displayed on our website
www.kenoxisav.com, and one of our team members will assist you. Yes. Antivirus software is designed to
detect, prevent and remove malicious
software (malware) from devices. This
includes viruses, worms, trojans,
ransomware, spyware etc. The nature of Digital Fraud is different,
which is often more about deception and
manipulation. That is why Antivirus
software might not be sufficient for
protecting against various types of
digital fraud. Fraud prevention capabilities for the
windows platform are now inbuilt as a
part of our flagship product Kenoxis
Total Security from version 25, existing
customers of Kenoxis Total Security on
older versions are eligible for a free
upgrade. For any other variant of Kenoxis
Antivirus or any other Brand of
Antivirus software, you will have to
purchase AntiFraud.AI subscription
separately. Yes, Kenoxis AntiFraud.AI can co-exist
with any Antivirus. Both solutions can
operate simultaneously on a device. A single license of AntiFraud.AI can be
used on a single device. However, you
can transfer the key to a different
device at any point in time during the
active subscription period. No, AntiFraud.AI does not come free
with KenoxisKenoxis Antivirus. However, fraud prevention features for
Windows are now inbuilt part of Kenoxis
Total Security (TS) from version 25.
Existing customers of Kenoxis Total
Security on older versions are eligible
for a free upgrade. Yes, you still need Antivirus for desktop
and mobile to protect yourself from
malware and you also need AntiFraud.AI
to remain one step ahead of fraudsters.
Digital fraud typically involves
deception and manipulation, whereas
antivirus software is specifically
designed to detect, prevent and remove
malicious software such as viruses,
worms, trojans, ransomware and spyware
from devices. AntiFraud.AI employs advanced AI
technology and leverages threat
intelligence gathered from real-world
fraud data. This enables AntiFraud.AI to
continuously update and adapt, providing
robust protection against emerging and
evolving frauds. AntiFraud.AI is compatible with versions
of Android OS 10 and above; iOS 14.0 and
above and Windows 8 or newer. Yes, AntiFraud.AI supports migration
across various compatible platforms. No, AntiFraud.AI does not collect or
retain any personal identifiable
information (PII). The app analyzes
anonymized data to improve user
experience. The solution seeks
permissions to enable specific features
to protect you from frauds. The software
is designed with privacy as the first
principle, ensuring that your critical
data remains secure and is not stored or
accessed by anyone, even Kenoxis. The features of AntiFraud.AI cater to
address the frauds happening on that
platform ecosystem. The features are
also subject to restriction imposed by
the respective operating system that may
be limiting. Despite these constraints,
AntiFraud.AI continues to offer core
functionalities across all three
platforms Android, iOS and
Windows. No, the desktop AntiFraud.AI does not
include an antivirus engine, hence it
does not need daily updates. To ensure
you avail all the latest benefits of the
app, your desktop AntiFraud.AI
application would be upgraded
periodically as frauds are dynamic in
nature. With the Fraud Protect Buddy feature, you
can designate your loved one—such as an
elderly parent or a child—who may be at
risk of fraud, as a ‘Dependent’ after
purchasing a license for them. This
feature will promptly notify you if they
receive a call that has the potential to
be fraudulent, helping you to take
timely action. Both you and your buddy need to have an
active subscription of AntiFraud.AI. AntiFraud.AI is India’s first fraud
prevention solution which enables the
user to stay safe from frauds and scams.
It’s advanced AI backed technology
focusses on detecting any potential
fraudulent situations and alerting you
in real time. However, frauds are
dynamic in nature and the modus operandi
of frauds continue to evolve, hence, an
active subscription of AntiFraud.AI
entitles you to all the newest features
that will get added to the solution, as
it evolves to cater to latest frauds.
Please follow these instructions to
activate your product: • For Android devices:
Step 1: Download the App from Google Play
Store Step 2: Verify your details and follow
the instructions Step 3: Select 'Enter Subscription Key'
and enter the product key • For iOS devices: Step 1: Click here
to fill up the form Step 2: Verify your details and follow
the instructions Step 3: Download the app from App Store
and follow the instructions in app • For Windows devices:
Step 1: Visit https://www.kenoxis.co.in/installer
Step 2: Enter the product key Step 3: Follow the instructions on screen
If you have any questions or need further
assistance, please visit here
A mobile phone virus is a malicious piece
of code or program, designed to target
mobile devices. It may damage and steal
data on your device. These are few of the malicious programs
that affect mobile devices: To use Kenoxis Mobile Security, your
mobile phone should have Android version
6.0 or later Yes, you can but it is not advisable to
run multiple antivirus software programs
on a single computer as it slows down
your system performance. Click any feature within Kenoxis, and you
will be prompted to enter your
password. You can also reach out to our technical
support team at, https://www.kenoxis.co.in/support.
To retrieve your lost Product key, visit
the link: www.kenoxis.co.in/lost and
provide your necessary information. For more info, check How
to retrieve a lost Product Key
Alternatively, write to us at support@kenoxis.com,
providing your purchase details, and we
will respond to your request promptly.
To update your contact details, access
the product console by opening the
Kenoxis app. Navigate to More >
License Details and click the pencil
icon to make the necessary changes.
Alternatively, you can also send an
email to support@kenoxis.com,
with your current details along with
your purchase details. Kenoxis will
promptly address your request and assist
with the necessary changes. You may contact our technical support
team at https://www.kenoxis.co.in/support.
You can purchase Kenoxis in the following
ways: New viruses and malware are constantly
being created. To defend against them,
security updates are released, and it's
essential to keep your security software
up to date to stay protected. You can setup your device to
automatically get updates whenever
they're released. In automatic mode,
these updates happen in the background
without you having to do anything. No, AntiFraud.AI does not come free with
Kenoxis Antivirus. However, fraud prevention features for
Windows are now inbuilt part of Kenoxis
Total Security (TS) from version 25.
Existing customers of Kenoxis Total
Security on older versions are eligible
for a free upgrade. Yes, you still need Antivirus for desktop
to protect yourself from malware and you
also need AntiFraud.AI to remain one
step ahead of fraudsters. Digital fraud typically involves
deception and manipulation, whereas
antivirus software is specifically
designed to detect, prevent and remove
malicious software such as viruses,
worms, trojans, ransomware and spyware
from devices. Removing Kenoxis antivirus may expose
your computer to virus threats. However,
if you need to uninstall it, follow
these steps: For more info, check
Uninstalling Kenoxis Antivirus.
You can download and install Kenoxis
antivirus using either the Kenoxis
installer or a Kenoxis CD. To download and install the latest
Kenoxis antivirus using the
Kenoxis Installer,
please follow these steps:
Using the Kenoxis CD Kenoxis antivirus is compatible with
Windows 11, Windows 10, Windows 8.1 and
Windows 8, Windows 7. Yes. To install Kenoxis antivirus on
another computer, uninstall it from the
current device, then install it on the
new device. Remember, each Kenoxis
Product Key is intended for use on a
single system at a time. You can find the Product Key in the
following ways: OR The Installation Number can be obtained
during the offline registration process.
Refer Registering
Kenoxis offline for more
information. KenoxisKenoxis automatically detects
whether your computer operating system
is 32-bit or 64-bit and download the
correct installer version on your
device. To know operating system and the version
of your computer: On Windows 11 and Windows 10 On Windows 8.1 and Windows 8 Yes. Antivirus software is designed to
detect, prevent and remove malicious
software (malware) from devices. This
includes viruses, worms, trojans,
ransomware, spyware etc. The nature of Digital Fraud is different,
which is often more about deception and
manipulation. That is why Antivirus
software might not be sufficient for
protecting against various types of
digital fraud. Fraud prevention capabilities for the
windows platform are now inbuilt as a
part of our flagship product Kenoxis
Total Security from version 25, existing
customers of Kenoxis Total Security on
older versions are eligible for a free
upgrade. For any other variant of Kenoxis
Antivirus or any other Brand of
Antivirus software, you will have to
purchase AntiFraud.AI subscription
separately. You can register/activate Kenoxis
antivirus through the following methods:
If due to any reason you need to
reinstall your operating system or
Kenoxis, it is necessary to reactivate
your copy after reinstallation. Reactivation of Kenoxis can be done
through following process: Reactivating
On-line with Internet Connection on
same PC Reactivating
Off-line using Internet Connection
on some other PC Your 20 Digit alphanumeric Product
key/Serial Number of Kenoxis is your
Customer ID or Customer Reference
Number. Please do mention your Serial
Number in every communication with
Kenoxis Team. You can retrieve your lost
serial/activation number by visiting https://www.kenoxis.co.in/lost
For more details check: How
to retrieve a lost Product Key
You can use your registered copy until
the subscription period of your Kenoxis
copy expires. After the subscription
period is over, you will be required to
renew your Kenoxis subscription. For registered users, all updates and
upgrades are free of cost till the
license is active. If you have purchased Kenoxis through a
boxed copy, the Product Key (Serial
Number) will be available within the
packaging. For online purchases, the Product Key is
provided in the order confirmation
email. To retrieve the Product Key from
your computer, follow these steps: If registration wizard is not accepting
the serial number, try the following:
To activate KenoxisKenoxis Product key
without internet connection, visit the
links: Offline Registration: Registering
Kenoxis antivirus Offline
SMS Registration: Registering
Kenoxis antivirus through SMS
Yes, you can register Kenoxis antivirus
offline. Before registering Kenoxis
antivirus offline, ensure to keep the
product key, installation number, and
activation license key ready with you.
For more information, check Registering
Kenoxis Offline. Yes, it is possible to register Kenoxis
via SMS, but please note that this
registration method is available
exclusively to subscribers based in
India. For more information, see Registering
Kenoxis through SMS. You can renew Kenoxis through the
application. To renew, you need either renew your
existing product key or can to get a new
renewal Product Key as well For more details reach out to
renew@kenoxis.co.in or call us at
09272202525 If you renew your license online, the
license details will get updated
automatically. To update your license details manually:
Your details will be updated. If you are using an older version of
Kenoxis antivirus, we recommend that you
first upgrade it to the latest version
and then renew your license. To upgrade to the latest version, Download and install the latest product
build from https://www.kenoxis.co.in/installer.
You also can get in touch with our
Support Team at our Toll Free number:
1800-121-7377. You can drop us an email at renew@kenoxis.co.in,
with your banking transaction details.
Kenoxis will get back to you with an
update. Contact our renewal helpline on +91-92722
02525. After we confirm the payment, your
license is renewed within 30-60 mins.
Yes. The validity of your renewed license
begins after the original expiry date.
For example, if your license expires on
20th July 2023 and you renew it on 1st
July 2023 for a year. Your new license
validity will start from 20th July 2023.
Hence, you do not lose the period
between 1st and 20th July. No. Only your existing version of Kenoxis
antivirus will be renewed and not
upgraded. To upgrade your product to the latest
version, Download and install the latest
product build from here No. Reactivation is reinstalling
your Kenoxis antivirus after
uninstalling it from your computer and
registering your details again. Renewal means extending the current
license validity post expiry of license
by purchasing a new renewal code. Yes. Ransomware Protection feature of
Kenoxis protects you from all ransomware
attacks. It also backs up your data and
will help you restore it in case there
is any such attack. It is recommended
that you always keep Ransomware
Protection turned on. You are advised to always keep Ransomware
Protection on. This feature regularly
backs up your data including the Tally
files. In case of a ransomware attack,
you can easily recover all your backed
up data. Don’t worry, Smart Parenting feature
helps you configure rules so that you
can block any website and videos that
you feel are inappropriate for your
children. Go to Internet
Browsing Manager section
under Smart Parenting to make such
rules. For more details visit: https://www.kenoxis.com/smart-parenting
Smart Parenting feature
enables you to either block any game
application or allow set block of time
to play games post which the game
websites/apps get automatically blocked.
For more details visit: https://www.kenoxis.com/smart-parenting
To protect your privacy, follow below
steps: This feature prevents malwares from
accessing your device webcam and capture
your photos without consent to blackmail
you. If you have turned on Virus
Protection under Protection
> Device Security > Virus
Protection, Kenoxis
antivirus will automatically clean
any virus that is found in a file or
document. By default, Virus
Protection is turned on when you
install Kenoxis. If an upgrade is available for your
Kenoxis product, a button Upgrade Now
will be displayed on your dashboard. For
more information, see Upgrading
Kenoxis. You may get an error as Invalid License
if the same product key is
activated/used on more than one system
at a time. To resolve the issue, confirm
in your network/premises if one product
key is activated in one system only. If
you find the same product key is
activated on two systems, then uninstall
Kenoxis & use the product key on any
one system only. If issue persists, contact our technical
support team at https://www.kenoxis.co.in/support
This may be because of version
incompatibility issue. You might
have downloaded a product version
that is not compatible with the
operating system of your device. For
example, you may have downloaded a
32-bit version whereas the operating
system on your device is 64-bit. For further details, please see How can I
identify whether my operating
system is 32-bit or 64-bit?
It is because the offline activation
license key is unique and for one time
use only. You need to create this key
once again with new installation number
to register your device offline. To know about how to generate the offline
activation license key, see Registering
offline. It may be due to technical
incompatibility between the features and
operating system of your device. Please
check the feature specific compatibility
table by clicking here.
You can configure Kenoxis to obtain
updates from a computer in your network
that is connected to the Internet. For
more information, see App
Updates. Browsing Protection protects you from
accessing websites with malicious
content. It ensures that malicious
websites are automatically blocked, and
you have a safe browsing experience. Autorun Protection secures your device
against malwares that autorun
themseleves by blocking the Autorun
feature of your device. To configure
Autorun Protection go to Protection >
External Drive Protection > Autorun
Protection on the product. The Self Protection feature ensures that
important Kenoxis files, folders,
configurations and registry entries
cannot be altered or modified by any
viruses or malwares, or tampered by
other applications. The conventional delete in Windows will
retain a copy of the file in Recycle
Bin. If you Shift+Delete a file, it is
removed from the system. But the file
can be retrieved by using a recovery
software. The Secure Delete feature in
Kenoxis Antivirus permanently erases the
file from the hard disk making it
impossible to retrieve the file using
recovery software as well. Anti-Tracker blocks trackers that track
your activities online. Trackers on
websites collect data about the types of
websites you visit, what videos you
view, and what social networking sites
you use etc. Trackers use this data to
show you personalised advertisements.
Wi-Fi Scanner scans the Wi-Fi router that
your computer connects to and helps you
know if the router has vulnerabilities,
and weak links that can get you in
trouble. Game Booster allows you to enjoy playing
games on device faster and smoothly with
no frame drops or lags. Admin Console protects your
organization's computers from
Viruses, Trojans, Worms, Backdoors,
Hackers, other malwares e.g.
Spywares, Riskwares and Pornwares
etc. It is Web Based Management
Console which provides following
features: Agent Server is a service running on
Admin Consol Server system. It
pushes Client Settings, Scan Now and
Update Now requests to all the
clients initiated by the
Administrator. And it also helps to
provide latest information of all
clients and keeps comprehensive logs
about virus incidents, policies and
updates at central location. Client Agent is a service running on
every Admin Console Client system.
It communicates with the Agent
Server and performs various tasks
initiated from the Admin Server by
your Administrator. E.g. –
Scan Now, Update Now etc. It also
sends Virus Logs to the Admin Server
when an infection is found and
Status Information if it is changed.
Kenoxis Admin Console encompasses two
main modules At first, check the System on
which Admin Console Server
is installed is getting
'ping' from remote system.
Give the ping command as
follows: (If Admin Console site has
been configured on IP
Address) (If Admin Console site has
been configured on Domain
Name) As in case of Domain based
network, if the Admin
Console Site is configured
on Domain Name and DNS is
not properly configured then
remote system will not be
able to ping the Admin
Server system. To solve this
problem, Administrator needs
to configure proper DNS
settings on the remote
system. We recommend you to configure
Admin Site on the IP Address
rather to configure it on
the domain name. Secondly, check Installer
logs by going in Client
Reports and clicking on View
Installer logs . This will
also give you clear
information about why
Kenoxis is not getting
installed on the remote
system. If any Firewall is running
then check if the URL or
Port through which the build
is getting downloaded is
blocked. Make sufficient disk space on
the Remote System to
download and install
AntiVirus if installer log
shows installation failed
due to insufficient disk
space. Verify if the Agent Server
Service is started on Admin
Console Server. If Internet Connection
is configured using Proxy
Server, it may not be able
to resolve the name or IP of
the Admin Console Server. In
this case bypass the Proxy
Settings for the Admin
Console Site. Subnet Mask of the Remote
System should be as per the
IP class assigned to the
Admin Console Server system.
Kenoxis Client can be deployed
using various different methods
as listed below: Update Manager is a centrally
deployed tool that can be configured
to download all the updates from our
dedicated update server. It
constantly monitors for new updates
of Kenoxis and automatically
downloads them as and when there is
a new update available. It pushes
the latest downloaded updates to all
the clients automatically. Please go through
the instructions to upgrade
existing Kenoxis Admin Console This problem occurs when Client
Agent is not able to connect to
Agent Server OR Agent Server is
not able to connect to Client
Agent First check, if both the systems
i.e. Admin Console Server and
Remote System are able to
communicate with each other on
the configured port. To check
this follow the below given
steps Verify if the Agent Server
Service is started on Admin
Console Server. Verify if the Client Agent
Service is started on Remote
System. Telnet < IP Address of Admin
Console Server > < Agent
Server Port > Suppose IP address of Admin
Server is 192.168.100.34 and
5036 is the port on which Agent
Server is listening. Then
execute the following command on
remote system. E.g. Telnet 192.168.100.34 5036
If you receive any response from
Agent Server, then check whether
Agent Server is able to
communicate with Client Agent.
Telnet < IP address of Remote
System > < Client Agent
Port > Suppose IP address of the remote
system is 192.168.100.66 and
62107 is the port on which
Client Agent is listening. Then
execute the following command on
Admin Server. E.g. Telnet 192.168.100.66 62107
Please check if any Firewall
service is installed on the
system, If YES then that
firewall can block the
communication between Agent
Server and Client Agent. When proxy setting has been
configured in Internet Explorer
then it tries to resolve the
Admin Console Site via Proxy
Server and if Proxy Server is
not able to resolve it then site
does not get open. In such case, check Proxy Server
configuration of remote system.
Proxy Server should be able to
resolve the IP address or domain
name on which Admin Console Site
is configured. Or follow the
below given steps to bypass
Proxy Server while opening Admin
Console Site: This problem mostly caused if the
Web Server Service is not
running. If Admin Console Server is
configured using IIS Server then
check the IIS Admin Service is
running. And also check whether
Admin Console Web Site is
running in IIS. If Admin Console Server is
configured using Apache HTTP
Server then check the Apache
Service is running. Secondly, there can be a UTM
(Unified Threat Management)
device in the network, which may
block the port. If it is, then
open the port of the Admin
Console Server. The Anti-theft feature protects your
device from dangers of theft. It helps
you manage your device remotely using
metaProtect in case your mobile gets
lost or stolen. You can click pictures,
videos, record audio from your missing
device using Anti-Theft. Further, it
also helps you block your phone
remotely, wipe its data, and trace the
device's location. Yes, you can remotely block your mobile
device if it was previously added on
metaProtect. You can call our Support Team on
1800-121-7377. Yes, you can unblock your mobile. Simply
enter the PIN on lock screen to unlock
device. Or Click UNLOCK from metaProtect for that
device or call our Support Team at
1800-121-7377. If you have forgotten your PIN, you can
reset it. The captured photo, audio and video are
sent to your registered email address
that you have configured with your
metaProtect account. Yes, you can see the license details of
all your devices under the License tab.
No, you have to renew the product license
to manage the device. Yes, if you own multiple mobile devices
and want to ensure that adequate
security settings are applied on all of
them, you can use the Kenoxis
metaProtect portal. To avail this facility: If you install Kenoxis on another Mac
computer, it is necessary to
register your software after you
install Kenoxis. You must perform
the Registration procedure by
providing new Product Key. Any
previously obtained Product Key is
invalid and will not work on another
machine. One Product Key can only be used for
one computer. macOS High Sierra 10.13 introduces a
new feature that requires user
approval before loading
newly-installed third-party kernel
extensions (KEXTs). When a request
is made to load a KEXT that the user
has not yet approved, the load
request is denied NOTE: If you do not
Allow to load
Kernel Extensions, Kenoxis Total
Security will not be able to secure
your computer against viruses,
malicious websites, spam emails, and
suspicious programs. Your computer
will be at risk.
If you already have Kenoxis Total
Security for MAC installed on your
Mac System, Total Security will
continue to work well after you
upgrade to macOS 10.13 High Sierra.
After installation of Kenoxis, you
will need to register your copy to
activate it. You should Register and
Activate your copy immediately after
installation, as without Activation
Kenoxis cannot be updated.
Registered users can get other
benefits like technical support,
Parental Control, etc. You can easily register your
KenoxisKenoxis online with the
help of the steps mentioned
below: Note: If due to any reason you need to
reinstall your operating system or
Kenoxis, it is necessary to
reactivate your copy after
reinstallation. You can easily
reactivate your Kenoxis online. Click
here to know how. A Serial Number serve as a user’s
Identity. In case you lose your
Serial Number, you can obtain it by
contacting Kenoxis
Technical Support at a
nominal charge. You can use a registered copy until
the expiry date of its subscription
period. After the subscription
period is over, you will need to
renew the subscription to ensure
your computer stays protected
against new and emerging threats.
Registration wizard does not accept
invalid product keys. To avoid such
messages, please enter a valid
product key as provided to you in
the registration wizard. In case the above problem persists
even after following the above step,
please contact Kenoxis
Technical Support. You can Remove your device from the
RDM portal or
contact Kenoxis Technical
Support for assistance.
No, you must Remove it manually. You
can do it from the RDM portal or
by contacting Kenoxis Technical
Support for assistance. Yes, you can register your license
offline using the 'Register offline'
button from products "Dashboard" Once the subscription of your copy of
Kenoxis expires, you need to renew
it to continue receiving updates
against the latest viruses. During
renewal, you can renew your copy of
KenoxisKenoxis for 1 year or 3
years. The first benefit of renewing your
Kenoxis copy is the continuous
updates received during the renewed
subscription period. These updates
provide uninterrupted protection to
your system and its data against the
latest viruses and other threats.
Renewal is also a cost-effective
solution when compared to purchasing
a new product. The renewal code
costs lesser than purchasing the new
product and still provides
uninterrupted protection against the
latest and unknown threats and free
upgrade to new version. If you renew your copy of Kenoxis
before subscription expiry, you will
receive a bonus of two months'
additional protection during renewal
of subscription. If you have purchased the box copy of
Kenoxis, the Product Key (or Serial
Number) will be pasted on the User
Guide or inside the box. If you have
purchased the software online, you
will find the Product Key in the
email confirming the order. If you purchase a renewal code with
validity for 1 Year or 3 Years and
renew your copy of Kenoxis before
subscription expiry, you will get
subscription validity of 1 Year + 2
Months or 3 Years + 2 Months from
the date of subscription expiry. If
you renew your copy of Kenoxis after
subscription expiry, then you will
get 1 Year or 3 Year validity from
the date of renewal. Example 1 Mr. John has a copy of Kenoxis Total
Security for Mac that expires on
April 10, 2013. He purchases a
renewal code on March 10, 2013 and
renews his copy. His new
subscription validity is June 10,
2014 (1 Year + 2 Months). Example 2 Mr. Jack has a copy of Kenoxis Total
Security for Mac that expires on
April 10, 2013. He purchases a
renewal code on May 10, 2013 and
renews his copy. His new
subscription validity is May 10,
2014 (1 Year). No, a CD is not provided for renewal.
The purchased renewal code will
extend the subscription of your copy
of Kenoxis. If you want to upgrade
to the latest Kenoxis product during
your subscription validity, you can
do it free of cost by downloading
the Product Upgrade from the Upgrade
page. As per Kenoxis Renewal Policy, if
your copy of Kenoxis has expired
then you can renew it within six
months from the date of expiry. If you need to uninstall your copy of
Kenoxis from your machine and
re-install it later, you must
reactivate the software upon
installation. This is called
Reactivation. Extending the
subscription validity of your copy
of Kenoxis by purchasing a renewal
code is called Renewal. During renewal of your copy of
Kenoxis, if you purchase an
additional copy of Kenoxis, you will
receive a discount on the purchase
of the additional copy. To know
more, contact your nearest Kenoxis
branch or distributor for the same.
For a list of Kenoxis branches and
distributors across the globe,
please visit our Locate Dealer
page. You can contact Kenoxis Support
Center. You can also contact your
nearest Kenoxis branch or
distributor. For a list of Kenoxis
branches and distributors across the
globe, please visit our Locate Dealer
page. After purchasing the renewal code
from the distributor, you need to
renew the copy of Kenoxis by
performing the following steps: The license of Kenoxis Total
Security is renewed
successfully. Click Finish.
Note: You can schedule the scanner to run
automatically at predetermined time
and intervals. You can schedule the
scanning for daily and weekly. This
will supplement other automatic
protection features to ensure that
your machine remains virus-free. To configure Schedule Scans,
follow these steps: To configure Proxy Setting,
follow these steps: NOTE :
Pre-Kenoxis
Windows-Desktop-Activation
condition: Your Kenoxis desktop
for Mac should be activated
first. The following steps showcase how
Kenoxis can be installed on a
parallel desktop: No. If two machines are activated
with the same key, the other
activated copy will be tagged as
"Pirated". Kenoxis Total
Security for Mac,
Total Security, Internet
Security and AntiVirus
Pro has a feature called
Browsing Protection. It runs
Internet browsers in a virtual
environment. Any malicious file
downloaded in this environment is
isolated from the real PC thus
preventing such files from causing a
malware infection. Please contact Kenoxis Technical
Support at support@kenoxis.com.Click
here to
view Kenoxis Technical Support
details.
Browsing
Protection automatically
blocks access to websites that are
loaded with malware codes and are
designed to infected visitors’
machines. Phishing Protection is a part of Web
Security that blocks access to fake
and phishing websites designed to
steal personal and financial
information from users. With Password Protection, you can
restrict all other users from
accessing Kenoxis Total Security so
that no unauthorized users can make
any changes in the settings. To configure Password Protection,
follow these steps: Parental Control can be used to
control the Internet activity of the
children or other users. Parents can
decide which websites their children
should visit and which they should
not. Using the Parental Control
feature, the parents can restrict
categories of websites or block
specific websites. The parents can
also schedule Internet accessibility
for their children. With Spam Protection, you can block
all unwanted emails such as spam,
phishing and porn emails, from
reaching into your mailbox. Spam
Protection is enabled by default and
we recommend you always keep the
feature enabled. Open Kenoxis Total Security and then
go to Menu > Kenoxis Total
Security > About Kenoxis Total
Security. On the About screen, click
the View Details button. To get support regarding any
technical issues, follow these
steps. On the Kenoxis Total Security
menu bar, go to Help > Support.
Here you can find various means for
support. To access the Help option, follow
these steps. Scan My Mac is a complete scanning of
your system. With Scan My Mac, you
can scan the entire machine, files
and folders excluding mapped network
drives, folders, and files. This feature prevents Kenoxis product
files from getting altered or
modified by viruses and malware or
tampered by other applications. RDM is a free portal where you can
manage Kenoxis Total Security on
your device. To use RDM feature on the trial
build you need to REGISTER the
product first by following the
below steps: To create an account Click on
‘Sign up’ button. Yes, you can change your account
information such as your name, email
address, mobile number, and password
on the My Account page. Yes, you can add up to ten (10)
devices
(smartphones/computers/laptops) in a
single Kenoxis Remote Device
Management account. No. No, but you can simply remove the
device added in one Kenoxis Remote
Device Management account and then
you can add the same device to a
different Kenoxis Remote Device
Management account To remove your device having
Kenoxis product, follow these
steps: To remove your device having other
Kenoxis products, follow these
steps: It is recommended to authorize the
device immediately. However, the OTP
generated can be used to validate
the mobile device within 10 minutes
and computer/laptop within 48 hours.
Yes, you can generate the OTP again
by clicking the 'EXPIRED (Resend
OTP)' link (On the Kenoxis Remote
Device Management Dashboard, click
the Add Device tab and then click
the 'EXPIRED (Resend OTP)' link).
Yes, you can remove a device for
which you have not validated the OTP
yet. No, it will be added to the pending
device list and you can generate OTP
to add it in Kenoxis Remote Device
Management account. Yes, you can change any device as
default. However, it is good to set
such a device as default that you
consider critical and you want to
monitor it closely. No, you do not have to add the device
again. Instead you will be asked to
reauthorize the previously added
device. If you enter wrong login credentials
three times, your Kenoxis Remote
Device Management account will get
locked. No, to communicate to a device
through Kenoxis Remote Device
Management portal, your device must
necessarily be connected to the
Internet. Yes, the device will remain added and
can be viewed on the Kenoxis Remote
Device Management portal, but the
status of the device will not be
updated and if the device is not
connected to the Internet for 3 or
more days, the status will be
"System is Offline". Connect the device to the Internet.
Your Kenoxis will automatically
update the status to the Kenoxis
Remote Device Management portal. Enter username in login page. Click
on the Forgot Password link. Yes, you just need to toggle the
'Remotely Manage Kenoxis' button
(Settings > Remotely Manage
Kenoxis.) Yes, you can see the license details
of all your devices from the License
Summary page. Yes, you can renew your license from
Kenoxis Remote Device Management
portal using the 'Renew Now' link
from dashboard. No, the settings of Kenoxis cannot be
changed from the Kenoxis Remote
Device Management account. Yes, you can see the Device
Details with below steps: No. Running more than one antivirus
software on a single computer is not
recommended. Click on any feature, you will be
prompted to enter your password. On the
same dialog box, you can see a link
Forgot password? Using
this link, you can retrieve your
password.
You may also contact our technical
support team from https://www.kenoxis.co.in/support.
To retrieve your lost product key,
visit www.kenoxis.co.in/lost and
fill the required information.
Alternatively, you may write to support@kenoxis.com with
the purchase details. We will respond as
soon as possible. To update your contact details, access
the product console by opening the
Kenoxis app. Navigate to More >
License Details and click the pencil
icon to make the necessary changes. Alternatively, you can also send an email
to support@kenoxis.com,
with your current details along with
your purchase details. Kenoxis will
promptly address your request and assist
with the necessary changes. You may contact our technical support
team from https://www.kenoxis.co.in/support.
Double click on Kenoxis installer to
proceed with installation and follow
on-screen instructions. If you install Kenoxis on another
computer, it is necessary to
register your software after you
install the software. You must
perform the Registration procedure
by providing a valid Serial Number
(product key). If due to any reason you wish to
uninstall Kenoxis, follow the
below given steps: Note: In this case you need to uninstall
Kenoxis from old system and install
it on upgraded system. You also need
to reactivate Kenoxis after
installation. Different
operating systems may be available
in different versions, 32-bit or
64-bit. If you download Kenoxis
antivirus from our website on the
computer where you want to install
it, our installer will automatically
detect your computer operating
system and its version. Hence, you
will get the right product. However,
in case you need to know operating
system and the version of your
computer, follow these steps. If the System type
is 32-bit operating
system, you need to
download 32-bit Kenoxis
antivirus product setup
file. If the System type
is 64-bit operating
system, you need to
download 64-bit Kenoxis
antivirus product setup
file. If the System type
is 32-bit operating
system, you need to
download 32-bit Kenoxis
antivirus product setup
file. If the System type
is 64-bit operating
system, you need to
download 64-bit Kenoxis
antivirus product setup
file. Microsoft Windows Server 2012 R2,
Windows Server 2012, and Windows
Server 2008 R2 operating systems
are available only in 64-bit.
If the System type
is 32-bit operating
system, you need to
download 32-bit Kenoxis
antivirus product setup
file. If the System type
is 64-bit operating
system, you need to
download 64-bit Kenoxis
antivirus product setup
file. After installation of Kenoxis you
will need to register your copy to
activate it. You should Register and
Activate your copy immediately after
installation, as without this
Kenoxis cannot be updated.
Registered users can get other
benefits like technical support and
messenger service. You can easily register your Kenoxis
online. Click
here to know how. Note: See Also Your Serial Number of Kenoxis is your
Customer ID or Customer Reference
Number. Please do mention your
Serial Number in every communication
with Kenoxis Team. A Serial Number serve as a user’s
Identity. In case you lose your
Serial Number, you can obtain it by
contacting Kenoxis
Technical Support at a
nominal charge. You can use registered copy till the
subscription period of your Kenoxis
copy. After the subscription period
is over you will need to renew the
subscription for your copy of
Kenoxis. All updates are free for registered
users until the subscription period
is over. Here, you will find the product key,
product version, virus database and
subscription validity information.
Registration wizard does not accept
invalid serial number. To avoid such
messages please type serial number
as it as provided to you in the
registration wizard. This problem may arise if you are
using a ‘proxy server’ or ‘Socks
Version 4 & 5’ on your network.
In this case, you have to configure
the ‘Internet Settings’ of the
registration wizard. Click
here to know how. This problem may also arise if you or
your ISP is using Firewall. Firewall
should be configured to allow
Registration Wizard to get Internet
access. If this problem persists even after
following the above steps, then
please contact Kenoxis
Technical Support. If you are "using a proxy server" or
"using Socks Version 4 & 5" on
your network. You need to configure
"Internet Settings" of Registration
Wizard to get Internet access. Please follow the below given steps
to configure Internet Settings: You need to deactivate Kenoxis
license from one of your activated
devices. You can deactivate your
device from the RDM portal or
contact Kenoxis
Technical Support for
assistance. You can deactivate your device from
the RDM portal or
contact Kenoxis
Technical Support for
assistance. No, you must deactivate it manually.
You can do it from the RDM portal or
by contacting Kenoxis
Technical Support for
assistance. This is applicable to Kenoxis Total
Security Multi-Device. You can
activate it using a single product
key on your Windows, Mac, or Android
device. No, you can activate Kenoxis only
through online registration on the
required PC using Internet access.
Once your Kenoxis subscription
expires, you must renew it to
continue receiving security updates
against new and latest viruses.
During renewal, you can renew your
subscription for 1 year or 3 years.
Renewing your Kenoxis ensures that
your computer keeps receiving
continuous security updates that are
necessary to prevent malware attacks
and online threats. Renewing is also
cost-effective because it is cheaper
than purchasing a new product. Please call us on 09272202525 or drop
us an email at renew@kenoxis.co.in
for current offers and
discounts. To renew your copy of Kenoxis, you
can purchase the renewal code from
our online store
or send us an email at renew@kenoxis.co.in.
Alternatively, you can also visit
your nearest Kenoxis office. For a
list of Kenoxis branches and
distributors across the globe,
please visit our Locate
Dealer page here. If you have purchased the box copy of
Kenoxis then the Product Key (or
Serial Number) will be available in
the user guide or inside the box. If
you have purchased the software
online, then you will find the
Product Key in the email confirming
the order. You can also obtain the Product
Key from your system with the
help of the following steps: According to Kenoxis Renewal Policy
guidelines, if your copy of Kenoxis
has expired then you should renew it
within six months from the date of
expiry. If you uninstall your Kenoxis product
and reinstall it, then you have to
reactivate the software after the
installation. This is known as
Reactivation. For reactivation,
click this link - http://www.kenoxis.co.in/installer
Extending the subscription validity
of your Kenoxis license by
purchasing a renewal code is known
as Renewal. You can always get in touch with our
Renewal Team at 09272202525.
Alternatively, you can also contact
your nearest Kenoxis branch or
distributor. After purchasing the renewal
code, please follow the steps
mentioned below (ensure that
your system is connected to the
Internet during the entire
procedure): After renewing your copy of
Kenoxis from the website, please
follow the steps mentioned below
to complete the renewal process
(ensure that your system is
connected to the Internet
during the entire
procedure): Once you have made the payment
through any payment gateway,
your copy of Kenoxis will get
automatically renewed. Kindly
follow the steps given below:
You can securely pay for your online
purchase on our website via net
banking, or using your debit/credit
card. During renewal, the customer’s
existing product key will be
renewed. Renewing an expired product license
means that its validity will last
from the renewal date till its new
expiry date*. For instance, your
product license (1 year) expired on
1st January 2015. You renew it for 1
year on 20th January 2015. So, the
new expiry date of your license key
will be 20th January 2016. *Terms & Conditions will apply as
per offer(s) running at that point
of time. If you have made a payment online but
not sure of the transaction, you can
drop us an email at renew@kenoxis.co.in.
We will cross-check the same with
our accounts department and get back
to you with an update.
Alternatively, you get in touch with
our renewal helpline on 020 6683
5911 between 9.30 AM to 6.30 PM,
Monday to Friday. No, we only offer renewal for 1 year
and 3 years. Once the payment is reflected in our
system, the license gets renewed on
the same day. Yes, you can securely pay for your
online purchase on our website with
your debit/credit card. Yes, the validity of your renewed
license will begin from the original
expiry date itself so that you
don’t lose the remaining
period. For instance, your license
expires on 20th July 2015. You renew
it on 1st July 2015 for a year. So,
your new license validity will start
from 20th July 2015 and not from 1st
July 2015; you do not lose the
period between 1st and 20th July.
To retrieve your lost product key,
please write to us at support@kenoxis.co.in
with your registered email address
& name. Alternatively, you can
also visit www.kenoxis.co.in/lost
In the app (CRW), users can renew
their license within 90 days
following the expiration date. After
this 90-day period, a prompt will
appear advising users to purchase a
new license. Yes, you can carry forward the same
license key with its existing
validity on your new system. For
this, you have to uninstall your
Kenoxis copy from your old system,
and install it on the new system and
activate the copy using the same
product key. Yes, you can send the same on the
below address: Kenoxis Technologies Pvt. Ltd. Office No. 9, MHADA Complex, S. No.
120 Phule Nagar, Near RTO Office Yerwada, Pune-06 Maharashtra Yes, even if you purchase a renewal
code from a dealer, you will be
eligible for any offer running at
that point of time. You can get the contact details of
your nearest Kenoxis dealer here. To update your contact details, all
you have to do is email your current
details to support@kenoxis.com
No, you can renew Kenoxis only
through online renewal. To update the license details on
other devices follow below
steps: Yes. Kenoxis has Total Ransomware
Protection. This protection keeps a
backup of your data and will help
you restore them in case there is
any such attack. It is recommended
that you always keep Ransomware
Protection turned on. You are advised to always keep Total
Ransomware Protection on. This
feature regularly keeps a backup of
your data including the tally files
in an encrypted format. In case of
an ransomware attack, you can easily
recover all your backed up data. If you have created vaults and want
to uninstall Kenoxis Total Security,
it is recommended that you remove
your data from the vaults before
uninstallation. If you have already uninstalled
Kenoxis, you need to reinstall
Kenoxis and then import the vaults.
Set the access as per your
requirement. You should configure Internet
Browsing Control in Kenoxis Total
Security. You can block any website
and videos that you think your
children should not visit. Thus you
can protect them from visiting
unwanted content. You should configure Application
Control in Kenoxis Total Security.
You can block any application that
you want your children should not
access. Kenoxis recommends you to use Webcam
Protection to protect your privacy.
Some malwares access the webcam of
your computer and capture your
photos without your consent. Later,
the malware attackers can blackmail
you. You can keep Data Theft Protection in
Kenoxis Total Security turned on.
When you need to share data, you can
turn this off temporarily and then
turn it on. No unauthorized person
can copy data from your computer.
After you install Kenoxis, you must
restart your computer. This will
resolve the issue. You can create your own emergency
bootable CD that will help you to
boot your Windows PC and scan and
clean all the drives including NTFS
partitions. This CD helps in
cleaning stringent viruses/malware
from your PC that cannot be cleaned
from inside Windows. You can create an emergency CD or
command line scanner from Kenoxis
antivirus. This will be created with
the latest virus signature pattern
file used by Kenoxis antivirus on
your system. To create Kenoxis antivirus Emergency
CD, your system should meet the
following requirements: To create an Emergency Disk, follow
these steps: Note: Creating Emergency Disk
using CD/DVD is not
supported on Microsoft
Windows 2003 and earlier
versions. However, you can
create Emergency Disk on USB
drives instead. If you have not installed any
software knowingly and you get a
Startup Scanner warning, select
"Repair" / "Delete", as this may be
a new Trojan/Worm/Backdoor. However, if you install some software
and get a Startup Scanner warning
for that software, select "Accept".
You can schedule the scanner to run
automatically. You need to schedule
the scan once and your PC will be
scanned on defined schedule. You can
schedule the scan in the following
way. If Kenoxis antivirus detects any
virus in a file, document, or tool
and you have set the Repair option
for action to be taken on virus, the
virus will be repaired
automatically. However, if Kenoxis antivirus detects
a virus in a compressed file, the
Repair option is not enabled because
Kenoxis antivirus does not disinfect
a virus from a compressed file as
per security compliance. To
disinfect such files, first
uncompress them in a folder,
preferably a temporary or isolated
folder. Remove the virus using the
Kenoxis antivirus scanner. Then you
may compress the clean files, if
required. This prompt appears when you switch
to a different user profile on
Windows XP. Kenoxis antivirus online
protection is already enabled and is
protecting the 1st user session and
the new session. Although the
Kenoxis antivirus Online Protection
icon for this session will not
appear in this profile due to
technical restrain, your system is
still protected from viruses. To avoid seeing this message, you can
log out from the current session and
log in to a different user by using
the Logoff option of Windows XP. All the updates and upgrades are free
for registered users until the
product license is valid. New virus threats and malwares are
released daily and to combat these
threats, new security measures are
released as and when required. It is
highly recommended that you keep
your product updated to ensure
security against new threats. You
can configure Automatic Update to
pick up the updates automatically as
and when new updates are available.
If set to automatic mode, the
updates are taken in the background
without user’s intervention. This issue may arise because of the
following reason. In case, the above issue persists,
please contact our technical
support team from https://www.kenoxis.co.in/support.
You can update Kenoxis whether your
computer is connected to Internet if
you are in the network. Note: All your computers will be
upgraded automatically. However,
'Update Automatically' is configured
by default. Entertainment Mode is a new feature
in Kenoxis Total Security / Kenoxis
Internet Security / Kenoxis
AntiVirus. When enabled it
configures a silent mode across all
modules of Kenoxis Total Security /
Kenoxis Internet Security / Kenoxis
AntiVirus, so that no prompts (virus
detection or virus updates) will
interrupt you when you are playing a
game or watching a movie. Kenoxis Total Security / Kenoxis
Internet Security / Kenoxis
AntiVirus) has a new feature
"Browsing Protection" that protects
you against landing up on websites
with malicious content. It ensures
that users have a safe browsing
experience. Autorun Protection is a new feature
in Kenoxis Total Security / Kenoxis
Internet Security / Kenoxis
AntiVirus. It secures your PC
against autorun malwares by blocking
the Autorun feature of the PC. It
also safeguards your precious pen
drives by vaccinating the pen drive
against autorun malware infections.
The Self Protection feature, when
activated, ensures that Kenoxis
files, folders, configurations and
registry entries are not altered or
modified by viruses or malwares, or
tampered by other applications. AntiSpam plug-in feature will only
work with Eudora and MS Outlook
email clients. You have marked a suspect email ID
into Black List using the AntiSpam
plug-ins. But to get the word
'[SPAM]' in the subject line for the
future mails from this ID, you need
to check Enable Black List in Option
-> Protection -> AntiSpam.
This will ensure that all future
mails from senders added in Black
List, will have the tag '[SPAM]' in
the subject line of the mail. This indicates that the Data
Protection feature of Kenoxis Total
Security must be enabled. You can
disable this feature by un-checking
Enable Data Protection in Options
-> Protection -> Data
Protection. Please contact Kenoxis Technical
Support at support@kenoxis.com.
Click
here to view Kenoxis
Technical Support details.
Autorun Protection blocks the
execution of Autorun on your PC, or
on the pen drives. This avoids
autorun malwares from being executed
on your system. Data Protection
blocks write access to your pen
drives, or blocks complete access to
your pen drives. This prevents data
theft from your system and also
assists in avoiding malwares from
entering your system via pen drives.
The conventional delete in Windows
will retain a copy of the file in
Recycle Bin. If you Shift+Delete a
file, it is removed from the system.
But the file can be retrieved by
using a recovery software. The
Secure Delete feature in Kenoxis
Total Security permanently erases
the file from the hard disk making
it impossible to retrieve the file
using recovery software as well. To know the list of file extensions
supported by the Duplicate File
Finder feature, click Tools ->
Duplicate File Finder -> Options.
The list will be available in the
first frame Please select a
duplicate category type. The Defragmenter feature in Kenoxis
Total Security defragments vital
files, such as page-files and
registry hives for improving the
performance of the system.
Defragmentation reduces the number
of fragments, and clubs all the
fragments into one contiguous chunk
to improve system performance. The PCTuner tool in Kenoxis Total
Security contains a feature called
Restore in the Other Menu. Since
Auto Cleanup feature is a
combination of Disk Cleanup,
Registry Cleanup and Traces Cleanup,
you will be able to Restore all
items deleted by Disk Cleanup and
Registry Cleanup, but not the items
deleted by Traces Cleanup. No. Items deleted by Traces Cleanup
cannot be restored. All items
deleted by Traces Cleanup ensure
that user privacy is not breached.
Hence, a restore option for Traces
Cleanup has not been provided. If you install Kenoxis on another Mac
computer, it is necessary to
register your software after you
install Kenoxis. You must perform
the Registration procedure by
providing same Product Key. One Product Key can be used for
multiple computers. macOS High Sierra 10.13 introduces a
new feature that requires user
approval before loading
newly-installed third-party kernel
extensions (KEXTs). When a request
is made to load a KEXT that the user
has not yet approved, the load
request is denied NOTE: If you do not
Allow to load
Kernel Extensions, Kenoxis Total
Security will not be able to secure
your computer against viruses,
malicious websites, spam emails, and
suspicious programs. Your computer
will be at risk.
If you already have Kenoxis Total
Security for MAC installed on your
Mac System, Total Security will
continue to work well after you
upgrade to macOS 10.13 High Sierra.
After installation of Kenoxis, you
will need to register your copy to
activate it. You should Register and
Activate your copy immediately after
installation, as without Activation
Kenoxis cannot be updated.
Registered users can get other
benefits like technical support,
Parental Control, etc. You can easily register your
Kenoxis online with the help of
the steps mentioned below: Note: If due to any reason you need to
reinstall your operating system or
Kenoxis, it is necessary to
reactivate your copy after
reinstallation. You can easily
reactivate your Kenoxis online. Click here to
know how. A Serial Number serve as a user’s
Identity. In case you lose your
Serial Number, you can obtain it by
contacting Kenoxis
Technical Support at a
nominal charge. You can use a registered copy until
the expiry date of its subscription
period. After the subscription
period is over you will need to
renew the subscription to ensure
your computer stays protected
against new and emerging threats.
• Open your Kenoxis
dashboard Registration wizard does not accept
invalid product keys. To avoid such
messages, please enter a valid
product key as provided to you in
the registration wizard. You need to deactivate Kenoxis
license from one of your activated
devices. You can deactivate your
device from the RDM
portal or contact Kenoxis
Technical Support for
assistance. You can deactivate your device from
the RDM
portal or contact Kenoxis
Technical Support for
assistance. No, you must deactivate it manually.
You can do it from the RDM
portal or by contacting
Kenoxis
Technical Support for
assistance.
This is applicable to Kenoxis Total
Security Multi-Device. You can
activate it using a single product
key on your Windows, Mac, or Android
device. No, you can activate Kenoxis only
through online registration on the
required PC using Internet access.
Once the subscription of your copy of
Kenoxis expires, you need to renew
it to continue receiving updates
against the latest viruses. During
renewal, you can renew your copy of
Kenoxis for 1 year or 3 years. Renewing your Kenoxis ensures that
your computer keeps receiving
continuous security updates that are
necessary to prevent malware attacks
and online threats. Renewing is also
cost-effective because it is cheaper
than purchasing a new product. If you renew your copy of Kenoxis
before subscription expiry, you will
receive a bonus of two months'
additional protection during renewal
of subscription. If you have purchased the box copy of
Kenoxis, the Product Key (or Serial
Number) will be pasted on the User
Guide or inside the box. If you have
purchased the software online, you
will find the Product Key in the
email confirming the order. If you purchase a renewal code with
validity for 1 Year or 3 Years and
renew your copy of Kenoxis before
subscription expiry, you will get
subscription validity of 1 Year + 2
Months or 3 Years + 2 Months from
the date of subscription expiry. If
you renew your copy of Kenoxis after
subscription expiry, then you will
get 1 Year or 3 Year validity from
the date of renewal. Example 1 Mr. John has a copy of Kenoxis Total
Security for Mac that expires on
April 10, 2013. He purchases a
renewal code on March 10, 2013 and
renews his copy. His new
subscription validity is June 10,
2014 (1 Year + 2 Months). Example 2 Mr. Jack has a copy of KenoxisKenoxis
Total Security for Mac that expires
on April 10, 2013. He purchases a
renewal code on May 10, 2013 and
renews his copy. His new
subscription validity is May 10,
2014 (1 Year). No, a CD is not provided for renewal.
The purchased renewal code will
extend the subscription of your copy
of Kenoxis. If you want to upgrade
to the latest Kenoxis product during
your subscription validity, you can
do it free of cost by downloading
the Product Upgrade from the Upgrade
page. As per Kenoxis Renewal Policy, if
your copy of Kenoxis has expired
then you can renew it within six
months from the date of expiry. If you need to uninstall your copy of
Kenoxis from your machine and
re-install it later, you must
reactivate the software upon
installation. This is called
Reactivation. Extending the
subscription validity of your copy
of Kenoxis by purchasing a renewal
code is called Renewal. During renewal of your copy of
Kenoxis, if you purchase an
additional copy of Kenoxis, you will
receive a discount on the purchase
of the additional copy. To know
more, contact your nearest Kenoxis
branch or distributor for the same.
For a list of Kenoxis branches and
distributors across the globe,
please visit our Locate Dealer
page. You can contact Kenoxis Support
Center. You can also contact your
nearest Kenoxis branch or
distributor. For a list of Kenoxis
branches and distributors across the
globe, please visit our Locate Dealer
page. After purchasing the renewal code,
please follow the steps mentioned
below (ensure that your system is
connected to the Internet during the
entire procedure): OR Renewing an expired product license
means that its validity will last
from the renewal date till its new
expiry date*. For instance, your
product license (1 year) expired on
1st January 2015. You renew it for 1
year on 20th January 2015. So, the
new expiry date of your license key
will be 20th January 2016.
Hello,
Kenoxis Customer Support: How can we help you?
Reach out to technical
support
Keep these at hand during the call
Product Key
Product
NameOperating System Information
Frequently asked Questions
If your State and City are not available in the list, select others and specify it.
A confirmation
screen appears with the details you entered.
Click on confirm b reviewing it properly else If any modifications are needed click on edit button.
The expiry date of your license gets displayed.
On the same dialog box, you
will find a Forgot
password? link. Click this
link to initiate the password retrieval
process.
After uninstallation, restart
your system for changes to take
effect.
Note: Admin rights are
needed to uninstall Kenoxis.
See Also: Downloading
and installing Kenoxis.
Or
How-to-activate-kenoxis-product-key-offline
For more
details reach out to
renew@kenoxis.co.in or call us at
09272202525
Available Timings: Monday to
Friday - 09.00 AM to 07.00 PM (IST)
Saturday & Sunday - 09.30 AM to
06.30 PM (IST).
Also, there are more features
under Privacy tab to help you configure
policies to protect your privacy.
See Also : https://www.kenoxis.co.in/upgrade
Cause
Resolution:
ping < IP
address of Admin
Server>
E.g. ping
192.168.100.34
ping < domain
name of Admin Server
>
E.g. ping
kenoxis.admin.com
Cause
Resolution
Cause
Resolution:
Cause
Resolution:
Cause
Resolution
Google
authentication.
Or
Cloud
login o reset PIN.
For more details,
see Unblock Device section in Anti-Theft
Settings.
Kenoxis
metaProtect allows you to control and
manage multiple devices remotely with a
single account.
The
uninstallation process starts.
[You may need to
enter your system credentials.]
Serial Number (product
key) can be found in the User Guide
or inside the product box. It can
also be found in the email
confirming your order.
Here, you will find the
product key, product version,
virus database and subscription
validity information.
The Scheduled Scans
details screen appears.
The
Add Scheduled Scan screen
appears where you can create a
new scan schedule
name,
its frequency, and other
details.
select Start at first boot, you
do not have to specify the time
of the day to start the
scan.
Scanning takes place
only during the first boot
irrespective at what time you
start the
system.
The Select
proxy type, Enter server, Enter
port, and user credentials text
boxes are
enabled.
By default port
number is set as 80 for HTTP and
1080 for SOCKS V4, SOCKS V5.
On the Kenoxis
Total Security menu bar, go to Help
> Kenoxis Total Security Help.
Enter Username, Mobile number,
Product Key, Language preference,
Verification code, check License
agreement check box and Click Sign
up button.
An email to
activate the account will be sent to
the registered email id.
In
the email, click the
‘Activate’ button or run
the given link in the browser. You
will get Set Password screen to set
the password for created account.
Once password is saved you
can Sign in to your new created
account and Add device.
To
navigate to the My Account page
To unlock your
account, click the ‘Unlock
Account’ button on the login
page. An email with unlock link is
sent to your registered email ID. In
the email, click the ‘Unlock
Account’ button or copy the
given link in the browser. Your
account will be unlocked.
An email to reset password will be
sent to your registered email id.
In the email, click the
‘Reset Password’ button
or copy the given link in the
browser. You will get a window to
reset your password.
On Windows 10
On Windows 8.1 and Windows 8
On Windows Server 2012 R2, Windows
Server 2012, and Windows Server 2008
R2
On Windows 7, Windows Vista, and
Windows Server 2008
On Windows XP and Windows 2003
Server operating systems
The Registration Wizard
appears.
Operating system compatibility for
Emergency CD
Before creating an Emergency Disk,
ensure the following
Creating Emergency Disk
Using Emergency Disk
You can
further define
how often the
scan should
begin in the
Everyday and
Repeat
scan after
every options.
If you want to exclude
subfolders from being scanned,
you can also select
Exclude
Subfolder. Click
OK.
Solution: Check whether the
proxy settings in the Internet
Settings feature are correct. Go
to Kenoxis antivirus
> Settings > Internet
Settings and make
the required changes.
[You may need to
enter your system credentials.]
• Go to
Kenoxis
Dashboard >
About Kenoxis Total
Security >
Click View Details
Here, you will find the
product key, product version, virus
database and subscription validity
information.
In
case the above problem persists even
after following the above step,
please contact Kenoxis
Technical Support.
(Note: The
license information such as
Current expiry date and New
expiry date is displayed for
your confirmation.)
*Terms & Conditions
will apply as per offer(s) running
at that point of time.