Refund Policy
At Kenoxis Antivirus, we strive to ensure complete customer satisfaction. This Refund Policy explains how we handle refund requests for products and services purchased from Kenoxis Antivirus. By making a purchase on our website, you agree to the terms set forth in this policy.
Eligibility for Refund
Software Purchases
Refunds are available for purchases made directly through our official website or authorized resellers within 30 days of the original purchase date, provided the product has not been activated or used.
Duplicate Transactions
If you are accidentally charged more than once for the same product, please contact our support team. We will verify the duplicate payment and issue a refund promptly.
Subscription Renewals
Automatic subscription renewals are non-refundable once processed. However, you can cancel upcoming renewals anytime before the renewal date to avoid future charges.
Non-Refundable Situations
Activated Licenses
Once your license key has been activated or registered, we cannot issue a refund as the product has been used.
Third-Party Purchases
Purchases made through third-party vendors or marketplaces are subject to their respective refund policies. Please contact the vendor directly for assistance.
System Incompatibility
Refunds cannot be provided if the product fails to perform due to system incompatibility, user negligence, or failure to meet the minimum system requirements.
Refund Process
Request Submission
To request a refund, contact our support team at support@kenoxisav.com with your order details, transaction ID, and the reason for the request.
Verification
Once we receive your request, our team will verify your purchase and confirm eligibility for a refund based on this policy.
Processing Time
Approved refunds will be processed within 7–10 business days and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.
Cancellation Policy
Subscription Cancellations
You can cancel your subscription at any time before the next billing cycle. Upon cancellation, you will continue to have access to the product until the end of your current subscription period.
Contact Us
Kenoxis Antivirus
Website: https://kenoxisav.com/
Email: support@kenoxisav.com
Phone: +1 855-673-5515