Refund Policy

At Kenoxis Antivirus, we strive to ensure complete customer satisfaction. This Refund Policy explains how we handle refund requests for products and services purchased from Kenoxis Antivirus. By making a purchase on our website, you agree to the terms set forth in this policy.

Eligibility for Refund

Software Purchases

Refunds are available for purchases made directly through our official website or authorized resellers within 30 days of the original purchase date, provided the product has not been activated or used.

Duplicate Transactions

If you are accidentally charged more than once for the same product, please contact our support team. We will verify the duplicate payment and issue a refund promptly.

Subscription Renewals

Automatic subscription renewals are non-refundable once processed. However, you can cancel upcoming renewals anytime before the renewal date to avoid future charges.

Non-Refundable Situations

Activated Licenses

Once your license key has been activated or registered, we cannot issue a refund as the product has been used.

Third-Party Purchases

Purchases made through third-party vendors or marketplaces are subject to their respective refund policies. Please contact the vendor directly for assistance.

System Incompatibility

Refunds cannot be provided if the product fails to perform due to system incompatibility, user negligence, or failure to meet the minimum system requirements.

Refund Process

Request Submission

To request a refund, contact our support team at support@kenoxisav.com with your order details, transaction ID, and the reason for the request.

Verification

Once we receive your request, our team will verify your purchase and confirm eligibility for a refund based on this policy.

Processing Time

Approved refunds will be processed within 7–10 business days and credited back to your original payment method. Processing times may vary depending on your bank or payment provider.

Cancellation Policy

Subscription Cancellations

You can cancel your subscription at any time before the next billing cycle. Upon cancellation, you will continue to have access to the product until the end of your current subscription period.

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